Acceptable Use Policy.

Last updated: 1 May 2026

Overview

This Acceptable Use Policy ("AUP") sets out the activities that are not permitted on BuyVM services, operated by Frantech Solutions, a division of Cloudzy. It applies to everyone using our network and forms part of our Terms of Service. Our goal is simple: keep the network fast, reputable and safe for all customers. We'd rather not police your server, and in the overwhelming majority of cases we never have to.

Prohibited Activities

You may not use a BuyVM service to host, transmit or facilitate any of the following:

• Illegal content or activity — anything that violates applicable law, including child sexual abuse material (zero tolerance), and content that infringes the rights of others.
• Spam and unsolicited commercial email (UCE) — bulk or unsolicited messaging, list-bombing, or supporting infrastructure (such as URL shorteners or hosted images) for spam campaigns.
• Network abuse — any activity that degrades, disrupts or interferes with our network or systems, or those of third parties.
• Denial-of-service attacks — launching, participating in, or knowingly providing infrastructure for DoS/DDoS attacks originating from your service.
• Copyright and trademark infringement — distributing material you do not have the right to distribute.
• Malware and phishing — distributing viruses, ransomware, exploit kits, or operating phishing pages and credential-harvesting sites.
• Unauthorised scanning and intrusion — port scanning, vulnerability scanning, brute-forcing or attempting to access systems without permission.

Resource Usage & Fair Share

Many of our plans share CPU capacity fairly between neighbours on the same node. That's great for typical workloads, but it means no single customer may consume resources in a way that materially degrades performance for others. Sustained, abusive consumption of CPU, disk I/O or network capacity on a fair-share plan may prompt us to ask you to optimise, throttle, or move to a plan with dedicated resources. If you need guaranteed performance, our dedicated-core slices exist for exactly that.

Network Abuse & Open Relays

You are responsible for securing your own server. Running an open mail relay, an open DNS resolver, an open proxy, or any other service that can be abused by third parties is prohibited. Keep your software patched, lock down your services, and don't let your slice become a tool for someone else's attack. Compromised servers that are actively causing harm may be suspended without prior notice until secured.

DMCA / Copyright

We respond to valid notices of claimed copyright infringement under the Digital Millennium Copyright Act (DMCA) and equivalent frameworks. If you believe content hosted on our network infringes your copyright, send a complete notice including identification of the work, the allegedly infringing material and its location, your contact details, and the statements required by law. We will forward valid notices and, where appropriate, act on them. Repeat infringers may have their services terminated.

Reporting Abuse

If you encounter abuse originating from our network, please report it. The fastest way is to open a ticket from our client area, or reach us through our contact page. Please include relevant logs, headers, timestamps (with time zone) and IP addresses so we can investigate quickly. The more detail you provide, the faster we can act.

Consequences

How we respond depends on the severity of the violation:

1. Warning — for minor or first-time issues, we'll typically contact you and give you a chance to fix the problem.
2. Suspension — for ongoing, serious or unresolved violations, we may suspend the affected service until the issue is resolved.
3. Termination — for severe abuse, illegality, or repeated violations, we may terminate the service. In cases of active attacks or clear illegality, we may suspend or terminate immediately and without prior notice.

Appeals

If your service has been suspended or terminated and you believe we got it wrong, you can appeal by opening a ticket in the client area. Explain the situation, provide any evidence that supports your case, and describe the steps you've taken to remedy the issue. We review appeals in good faith — we're far more interested in keeping a legitimate customer online than in losing one over a misunderstanding.

Changes

We may update this AUP from time to time as threats and best practices evolve. The "Last updated" date above reflects the current version. Material changes will be communicated through the client area or by email, and your continued use of our services after changes take effect constitutes acceptance of the revised policy.