Talk to a human.

Support runs 24/7 and it's staffed by the engineers who actually keep the network online — not a script, not an outsourced queue. The fastest way to reach us is a ticket in the client area; we'll take it from there.

Open a ticket

The quickest route to a real engineer, any hour of any day. Drop in from your client area and you'll have a thread you can track to resolution.

Go to client area →

Browse the wiki

Setup guides, OS tutorials, GRE tunnel docs and the answers to most "how do I…" questions — already written down and ready to copy-paste.

Read the docs →

Stallion panel

Reboot, reinstall, take snapshots and manage every slice you own. If it's an account or server action, odds are it's a click away in Stallion.

Social

Network notices, the occasional outage update and a fair bit of personality. Great for following along — just don't send account details our way in a DM.

@frantechca on Twitter →
Frantech on Facebook →

— Before you write in

The usual questions.

How fast is support, really?

We staff tickets around the clock, every day of the year, with actual engineers. Most replies land quickly rather than after a multi-day wait — and you're talking to someone who can fix the problem, not just acknowledge it.

Do you offer phone support?

No phone line — and that's on purpose. Tickets and chat give us a written record and let an engineer dig into your account directly, which is faster and far less error-prone than reading server IDs aloud. You still get fast, human answers.

Where do I report abuse?

Open a ticket in the client area and mark the subject as an abuse report. Include the IP, timestamps and any logs you have — the more specifics, the quicker our team can act.

How do I get help with billing?

Invoices, payment methods, renewals and refunds all live in your billing dashboard. For anything you can't sort yourself, open a ticket in the client area under Billing and we'll straighten it out.

Ready when you are.

Got a question, a problem, or a server that needs spinning up? We're a ticket away — and the engineers on the other end actually run this network.

Open a ticket → Deploy a slice